It is no news that God Is Good Motors Nigeria Limited is one of the most loved and most successful transport companies in Nigeria.
In this article, we shall look into the untold success story of God Is Good Motors.
God Is Good motors started just like a dream. The dream of a man named Deacon Edwin Ajaere and his wife Mrs Stella Ajaere. They started the transport business with just one 14 seater bus to convey commuters from the Nigerian town of Benin City to Lagos which was the first trip the bus took, about nineteen years ago .
Gradually, the transport business began to increase and they started acquiring more buses, going from Benin City to other locations. In 1998, they turned the little transport business into a registered company and began to build bus terminals where they would pick up commuters and drop them off.
The founder of GIGM had this in mind as a driving force which is to “provide the highest quality service and ensure the safety of passengers “. This primary goal has kept them improving their vehicles and also having vehicle checkpoints on the way for any trip.
At the vehicle checkpoints, a GIGM assigned personnel will be at a place, to check on any bus going through that route, and also to ask the customers if they are satisfied with the speed of the driver, and to also know if they have any questions or concerns. This good customer service rendered by GIGM endeared them to the hearts of commuters.
After the death of the founder in 2009 the company management moved to the wife and his children, where the eldest son, Chidi Ajaere took over the affairs of the company.
Initially, there was doubt whether Chidi Ajaere was equal to the task of managing the company and if he would not run it down being a very young man aged 30, as at that time.
Surprisingly, Chidi Ajaere so much brought innovations into the company. He renamed it gigm.com, build state of the art terminals for passagers placement , and year by year they kept improving on the company’s customers service.
Today, Gigm.com has over thirty terminals and more than 500 buses which covers five out of the six geo-political zones in Nigeria. Chidi maintain the regular checks on the buses and in addition, a good technical support staff which includes car mechanics, technical personnel, drivers and other employees.
Also, bus drivers (which are called captains) are always thoroughly inspected. Cleanliness and order is usually maintained in the bus and it’s terminals.The buses always maintain the route that has been scheduled for it. The popular slogan of GIGM is ” 98% of the time we are always on schedule”. One of the reasons why I love Gigm.com is because they have a corporate style when it comes to outfits for their staffs, they maintain top styles and that shows that the company takes care of their image, by providing good outfits for staffs.
Now, customers can pre-order their bus ticket online, pay for it and pick the exact seat they would want to occupy in the bus, and that would be reserved for them. He has enhanced the face of the company by making it accessible anywhere with the internet. You can plan, pay, and track your trip with the GIGM.com app.
In addition to the transport company, the Ajaere family has ventured into other businesses which includes buses and spare parts selling, charter bus route maintenance, haulage services for goods and transportation.
Through their thorough dedication to what they do, the company has earned a number of recognizable awards both in Nigeria and across Africa. In 2016, GIGM received the award for the Most Innovative Transport Company in Nigeria by African Centre for Supply Chain and Road Transport Company of the year by Transport Day Newspaper and the company continues to be among the leading transportation companies in Nigeria.
What Distinguished GIGM Among Other Transporters In Nigeria
1. GIGM has top- notch customer service delivery.
2. GIGM has good packaging . Their drivers are well and neatly dressed.
3. GIGM invest in good drivers and I believe they insist of good and careful drivers.
4. GIGM invest in good vehicles. Most of their vehicles are sound.
5. GIGM has terminals across the major cities in Nigeria.
6. GIGM seek and value customer’s feedback and promptly attend to customers complaints.
7. GIGM values innovation and they embrace Information and Communications Technology, ICT in running their business.
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About The Writer: This article was written by Salome Precious. She is senior content developer at myafribusiness.com. She is an accountant by training and a business enthusiast by passion.
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